Refund Policy

Free plan

The Free plan is offered at no charge. Because no payment is collected, no refunds apply to Free accounts. Usage limits and features are described on the Pricing page.

Monthly subscriptions

Pro and School plans are billed monthly in advance on a recurring subscription basis. Payment is processed through our billing partner. By subscribing, you authorise us to charge the applicable fee for each billing period until you cancel.

Automatic renewals

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Renewal charges are taken using the payment method on file. We recommend cancelling at least 24 hours before the next renewal date to avoid unwanted charges.

Cancellation policy

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals but does not refund fees already paid. Access to paid features continues until the end of the current billing period, after which the account reverts to the Free plan unless otherwise agreed.

Eligibility for refunds

Refund requests are considered on a case-by-case basis. We may issue a refund where:

• a duplicate charge has been applied to your account;
• a confirmed technical failure on our side prevented you from using the service;
• you were charged after cancelling in accordance with this policy.

Refunds are generally not provided for partial-month use, change of mind, or where the service has already been substantially used during the billing period. We reserve the right to decline refund requests that appear abusive, excessive or in breach of our Terms of Service.

Duplicate charges

If you believe you have been charged more than once for the same billing period, please contact us within 14 days of the charge. We will investigate and, if confirmed, refund the duplicate amount within a reasonable timeframe.

Technical issues

If a proven technical fault prevents you from accessing the service for a material period after you subscribe, and we cannot resolve it within a reasonable time, we may refund the affected period at our discretion. Minor outages, scheduled maintenance or issues caused by third-party services generally do not qualify for a refund.

Unauthorized payments

If you suspect that a charge was made without your authorisation, contact us immediately and also notify your payment provider. We will review the transaction and cooperate with any investigation. If we determine the charge was unauthorised, we will refund it.

Chargebacks

We encourage you to contact us before initiating a chargeback or payment dispute. If a chargeback is filed, the associated subscription may be suspended or terminated until the dispute is resolved. We reserve the right to contest chargebacks that do not comply with this policy.

Taxes

Subscription prices are exclusive of applicable taxes, duties or other governmental charges unless stated otherwise. Taxes are calculated based on the billing information provided and may appear as a separate line item on your invoice. Refund amounts, when issued, generally cover the net amount paid to us and do not include any tax liability you may have incurred.

Consumer protection laws

This policy is governed by and does not limit any rights you may have under applicable consumer protection laws in your jurisdiction. If a mandatory local law grants you a right to a refund that cannot be excluded, that right will apply.

Contact

Billing and refund questions: legal@assessmentcopilot.app